National Delivery - Yes we can, please follow the instructions on the "sorry your not home" card that our courier driver will post through your letterbox.
London Delivery - If you/ the recipient are not home when the delivery is made we will always make contact using the telephone numbers you provided us with when making your order. Should we not be successful in speaking with you/the recipient we will try to leave your order with a neighbour. However, should we be unsuccessful we can always redeliver however it is likely that we will have to give you a alternative time slot and you may be charged again for delivery.
We may been alerted that the order my be a high risk fraudulent order, therefore it is our policy to atomically cancels these orders. Before doing so we will always try our best to contact the customer.
If you select a bank holiday delivery however only pay for a next day delivery, we will attempt to contact you to rectify the matter, However if we are unable to contact you then your order will be cancelled.
Shipping rates will depend on the delivery address and your chosen delivery date . London and National Delivery are currently between £6.99 - £7.99. You will be advised the cost of delivery on the "check out" page. Please note, shipping cost may be higher during peak periods.
Yes, on the "shopping cart" page you will have the option to add your message on a greeting card. Once you have completed your order you will be sent a confirmation email which will include the contents of your greeeting card message.
During this period some of our deliveries may fall outside the selected time slot period. Sometimes we may have to redeliver as no one was in to sign for the order previously. If your order has fallen outside your deliver time slot due to a fault of our own (this does not include bad weather) any refund of your delivery cost we will down to the discretion of management.
The Packaging: Letter Box Roses are delivered through your letterbox ventilated recyclable classic designed box. Gift Box Roses are delivered by courier in our signature bespoke gift box along with a satin ribbon.
The Size of Roses: The Letter Box Roses are slightly small than the Gift Box Roses. Letter Box Roses are limited to a maximum of 12 roses whereas Gift Box Roses can hold 20 per box.